Shipping

Shipping Rates Shipping charges are based on the recipient's address and the weight of the order. Voucher coupons that include shipping, will ship via DHL/USPS First Class Mail. If you elect to upgrade to an expedited shipping method, additional shipping charges will apply at checkout. Total Time for Delivery We make every effort to ship your order as soon as possible. However, many factors contribute to delivery time. Our unique products are limited by availability and the additional production time required personalizing items. Please allow up to 3 weeks for personalized items to be completed. While we will do everything in our power to get your order to you within the stated delivery time. A number of issues impact delivery time during holiday rush seasons, such as delays with the carriers and even sometimes with our raw material providers/vendors. Additionally, when attempting to estimate delivery time, please consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays and weekends will be processed the next business day and the additional time should be added to the delivery estimated time. During periods of high volume orders (Holiday Rush Orders) please expect some delays with respects to the delivery time. We will email you once your item ships. Please make sure that your spam filters allow our emails to be delivered to your inbox. If you wish to track the status of production, you may do so here: http://www.monogramonline.com/norder.html you will need your order number and the email associated with your order. Once an order has been shipped, please allow up to 10 days for our shippers to deliver your order. Where We Ship For your convenience we ship to the US and Canada. Tracking an Order When our warehouse ships your order you will receive a confirmation email containing the shipment tracking number. We will also provide a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us using following link: http://www.monogramonline.com/norder.html.